Tricle FAQ

Question 1

How long does shipping take?

Accepted Answer

Most orders ship within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location. Expedited options are available at checkout.

Question 2

Can I track my order?

Accepted Answer

Yes — once your order ships you'll receive a tracking number by email. You can use it to follow your package in real time.

Question 3

Do you ship internationally?

Accepted Answer

Currently our stores ship within the United States. International shipping options may vary by store — check the individual store for the latest availability.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items in original, unused condition. Some categories (healthcare, personal care) may have restrictions for hygiene reasons.

Question 5

How do I start a return?

Accepted Answer

Visit the store you purchased from and use the order history to initiate a return request. Our support team will guide you through the process.

Question 6

When will I receive my refund?

Accepted Answer

Refunds are processed within 3–5 business days of receiving the returned item. It may take an additional 2–3 days to appear on your statement depending on your bank.

Question 7

Are the products genuine?

Accepted Answer

Absolutely. Every product across all four Tricle stores is sourced from verified suppliers. We do not sell counterfeit or grey-market goods.

Question 8

Which store should I shop at?

Accepted Answer

Tricle Electronics for gadgets and tech, Tricle Pets for pet supplies, Tricle Healthcare for health and medical products, and Tricle Health & Beauty for skincare and wellness.

Question 9

Can I use one account across all stores?

Accepted Answer

Each Tricle store operates independently on Shopify, so you'll have a separate account per store. We're working on a unified experience for the future.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay are accepted across our stores.

Question 11

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your full card details.

Question 12

Can I pay in installments?

Accepted Answer

Installment options like Shop Pay Installments may be available depending on your location and order total. Look for the option at checkout.

Frequently asked questions

Orders & Shipping

Returns & Refunds

Products & Stores

Payments & Security

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